FAQ's for Glover and Smith handmade pewter

FAQ's from our retail customers

Q. How long will my order take to arrive?
A. All our designs are hand made to order but we do hold stock of popular designs. Most orders are delivered within 1 week. For European destinations, please allow 1 - 2 weeks delivery and for the rest of the World 1 - 3 weeks. If you need something urgently we are willing to help. In these instances it's best to ring for confirmation 0044 (0)1722 741096

Q. How much are the delivery charges?
A. We've tried to keep our prices down as low as possible, Uk orders over £45 are FREE while Uk order under £45 are £3 postage. Orders sent to European destinations are charged at £7 and for the Rest of the World £10.

Q.Is my payment secure?
A. Yes, your card details do not come through to us but to Worldpay by secure server. For more information go to worldpay.com

Q. Is the pewter safe with food and can it be used with salt, vinegar etc?
A. Yes it is safe to use as it does not react to any foodstuffs including salt.

Q. Do you supply a giftwrapping service for expats to send gifts to their UK relatives
and friends.
A. Yes we do. If you are an expatriate living in Spain, Portugal, France, Majorca, Australia, New Zealand or South Africa in fact any country in the world we can send a high quality British made gift to friends and relatives in the UK with a hand written message.